This Privacy Policy explains how spark5x ("we", "us", "our") collects, uses and protects information when you visit spark5x.com or contact us. We keep it deliberately plain — if anything is unclear, ask us.
Information we collect
Information you give us. When you submit our contact form we collect your name, phone number, email address and any message you choose to include. When you book a call, our scheduling provider collects your name, email and the time you select.
Information collected automatically. Like most websites, we may collect standard technical data such as IP address, browser type, device type, pages visited and referring source, through analytics and security tools.
We do not knowingly collect information from children, and we do not collect special categories of personal data.
How we use your information
- To respond to your enquiry and communicate with you about our services.
- To schedule and conduct calls or meetings you request.
- To send follow-up communications relating to your enquiry. You can opt out at any time.
- To operate, secure and improve our website, including preventing spam and abuse.
- To measure marketing performance in aggregate.
We do not sell your personal data, and we do not share it for unrelated third-party marketing.
Legal bases
Where data protection law such as the GDPR applies, we process personal data on the basis of your consent (which you may withdraw), our legitimate interests in responding to enquiries and operating our business, and where necessary to take steps at your request before entering into a contract.
Service providers
We use trusted third parties to run this website and our communications. These currently include an email and CRM platform to store enquiries and send replies, a scheduling tool for bookings, hosting and security infrastructure, and analytics services. These providers process data on our behalf under their own terms and security commitments.
Cookies and analytics
We may use cookies and similar technologies for essential site functionality, security (including bot protection on our forms) and analytics. You can control or block cookies through your browser settings; blocking some cookies may affect how the site works.
Data retention
We keep enquiry data for as long as needed to respond and maintain a record of our correspondence, and for as long as we have a legitimate business reason to do so. You can ask us to delete it sooner.
Security
We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), spam and abuse protection on forms, restricted access to data, and storage of credentials in secure secret managers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, request correction or deletion, object to or restrict processing, request portability, and withdraw consent. To exercise any of these, contact us through the details below and we will respond within the time required by applicable law.
International transfers
Our service providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
Changes to this policy
We may update this policy from time to time. The "last updated" date above will always reflect the current version.
Contact us
For any privacy question or request, please contact us.